Returns & Exchange Policy
At Kuvings Malaysia, we are committed to your satisfaction and offer a seamless return process for items that are damaged, defective, or incorrectly delivered within 14 days of receipt. Please ensure all returned products are in their original packaging with all included accessories and proof of purchase.
Submit a Request
Contact our customer support team via email or our website portal with your order number and photos of the item's condition.
Wait for Authorization
Our quality control team will review your request within 3-5 business days to provide a Return Merchandise Authorization (RMA).
Pack and Ship
Securely pack your Kuvings appliance in its original box and ship it to our designated service center using a trackable courier service.
Inspection and Resolution
Once received, we will inspect the device and process your replacement or refund to your original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing